Privacy Policy

1. Who we are

Glimmer in the Dark Limited provides breakup, divorce and relationship-transition coaching services.

Company name: Glimmer in the Dark Limited

Company number: 16448769

Registered in: England and Wales

Registered office: 167 Great Portland Street, London, England, W1W 5PF

Website: glimmerinthedark.net

Contact email: hello@glimmerinthedark.net

For the purposes of UK data protection law, Glimmer in the Dark Limited is the data controller responsible for the personal information described in this Privacy Policy.

2. Information we may collect

We may collect personal information that you provide directly to us, including your name; email address; telephone number where provided; information submitted through our website contact or enquiry forms; information provided when arranging or booking a discovery call or coaching session; information relating to your coaching requirements; communications between you and Glimmer in the Dark Limited; booking, appointment and payment information; and information you voluntarily choose to share during the course of our coaching relationship.

We aim to collect only information that is reasonably necessary to provide our services and operate our business.

3. Sensitive personal information

Because of the nature of breakup, divorce and relationship coaching, you may choose to share sensitive personal information with us. This may include information concerning your physical or mental health, relationships, family circumstances, racial or ethnic background, religious or philosophical beliefs, sexual orientation, or other sensitive aspects of your personal circumstances.

Some of this information is classified as special category data under UK data protection law. Where special category information is necessary for us to provide the coaching service you have requested, we will process it only where we have an appropriate lawful basis and an additional condition permitting us to process that type of information. Where appropriate, this may include obtaining your explicit consent.

We encourage you not to provide sensitive personal information through the initial website contact form unless it is necessary for your enquiry.

4. How we use your information

We may use your personal information to respond to enquiries; arrange discovery calls; book and manage coaching sessions; provide coaching services; communicate with you before, during and after your coaching engagement; process and maintain records of payments; administer coaching packages; maintain appropriate business and financial records; operate, maintain and improve our website and services; protect the security and integrity of our website and business; respond to complaints or disputes; comply with legal, regulatory, tax and accounting obligations; and establish, exercise or defend legal claims where necessary.

We will not use personal information for purposes incompatible with those described in this Privacy Policy unless we have a lawful reason to do so.

5. Our lawful bases for processing

Depending on the circumstances, we may rely on contract, legitimate interests, legal obligation or consent as our lawful basis for processing. Where special category information is processed, we will also identify an appropriate condition under Article 9 of the UK GDPR, such as explicit consent where applicable.

6. Coaching confidentiality

We understand that coaching conversations may involve highly personal matters. Information shared with us in connection with coaching will be treated with care and confidentiality and will not ordinarily be disclosed to third parties except as described in this Privacy Policy.

However, confidentiality cannot be guaranteed in all circumstances. There may be limited situations in which we consider it necessary or are legally required to disclose information, including where disclosure is required by law or a court order; necessary to establish, exercise or defend legal rights; there is a serious and immediate concern regarding someone's safety; safeguarding concerns arise involving a child or an adult at risk; or disclosure is otherwise permitted or required by applicable law. Where reasonably possible and appropriate, we will seek to discuss such a disclosure with you before it is made.

7. Payments

Where you purchase a coaching service, payment may be processed through a third-party payment provider. Payment providers process payment information in accordance with their own privacy policies and security procedures. Glimmer in the Dark Limited does not need to retain your full debit or credit card details where payments are processed directly by an external payment provider. We may retain transaction information such as the amount paid, date, service purchased, payment status and transaction reference for accounting and business-record purposes.

8. Booking and video-call services

We may use third-party technology providers to arrange appointments and conduct coaching sessions. Depending on the service you choose and the technology used at the time, these may include online scheduling, email, calendar and video-conferencing providers. These providers may process information such as your name, email address, appointment details and technical information required to provide their services. Their own privacy policies may also apply.

9. Website enquiries

When you use the contact form on our website, we may collect your first name, last name, email address and the information you enter about what you would like coaching support with. We use this information to understand your enquiry and respond to you. Please remember that the website contact form is not an emergency or crisis service.

10. Cookies and website information

Our website may use cookies and similar technologies that are necessary for the website to function correctly. We may also use analytics or other technologies to understand how visitors interact with the website. Where consent is required for non-essential cookies or similar tracking technologies, these should not be placed on your device unless you have provided the required consent. Further information about cookies used by the website should be provided through our cookie notice or cookie settings where applicable.

11. Sharing your information

We do not sell your personal information. We may share limited personal information with trusted service providers where reasonably necessary to operate our business and provide our services. These may include website hosting and technical service providers; email providers; booking and scheduling providers; video-conferencing providers; payment processors; professional advisers such as accountants, legal advisers or insurers where necessary; and regulators, courts, law-enforcement bodies or other authorities where disclosure is legally required or otherwise lawful.

12. International transfers

Some technology providers we use may store or process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place where required by UK data protection law.

13. How long we keep your information

We will not keep personal information for longer than reasonably necessary for the purpose for which it was collected. The appropriate retention period will depend on the type of information, why we hold it and whether we are required to retain it for legal, accounting, insurance or dispute-resolution purposes. We periodically review the information we hold and securely delete or anonymise information when it is no longer required.

14. How we protect your information

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to personal information is limited to those who reasonably need it for legitimate business purposes. However, no internet-based system can be guaranteed to be completely secure.

15. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights to request access to personal information we hold about you; ask us to correct inaccurate or incomplete information; ask us to delete personal information in certain circumstances; ask us to restrict how information is used; object to certain processing; request transfer of certain information; withdraw consent where we rely on consent; and complain about how your information has been handled.

To exercise a data protection right, contact hello@glimmerinthedark.net. We may need to verify your identity before responding.

16. Marketing

We will not add you to marketing communications simply because you contact us about coaching. If we introduce optional email marketing or newsletters, we will provide appropriate information and choices at the point of sign-up. Where we rely on consent for electronic marketing, you may withdraw that consent at any time.

17. Children

Our current coaching services and website are intended for adults. We do not knowingly offer coaching services directly to children through this website. If we become aware that we have collected a child's personal information in circumstances where we should not hold it, we will take appropriate steps to delete it.

18. Third-party websites

Our website may contain links to websites operated by other organisations. Glimmer in the Dark Limited is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy information provided by those organisations before providing them with personal information.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal obligations. The latest version will be published on our website and the date at the top of this policy will be updated accordingly.

20. Complaints and the ICO

If you have a concern about how we have handled your personal information, please contact us first at hello@glimmerinthedark.net so that we have an opportunity to address it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.